Consulting Services:

Every airport facility must be maintained and operated in accordance with ICAO Annexure 14, and local Civil Aviation Authority regulatory requirements. To obtain and maintain an Airport License, the facility must comply with all relevant legislation. The facility must also be managed by competent and skilled management team through well defined Processes and Procedures. Most commercial airports and terminals should be efficiently operated on a foundation of stable IT systems. Moreover, airports are also recommended to complete regular risk, safety and quality Audits and to possess related programmes to maintain acceptable service levels and to ensure excellence.

bk Airport Services provides Airport Operators with fully-fledged Consulting and Support services that help to ensure that Airport facilities operate and adhere to all relevant legislation, and that Airport Operation is seamless within a Service Quality programme. Our team of expert auditors not only perform on-site audits, but also make recommendations and note areas for improvement, in an effort to further elevate Airport services.

Airport Management Consulting, Coaching, and Mentorship

Management of an Airport requires skilled and seasoned Managers that are educated in Airport specific competencies and possess core management skills. It requires Managers not only to know their environment but also enough of their management counterparts to ensure a seamless operational environment. Ensuring Managers have these competencies is where bk Airport Services can elevate Managers to the levels where inter-departmental Management becomes second nature.

Airport Operations Consulting

bk Airport Services has a team of Consultants that have worked at large Airports and gained the necessary experience to support Airport Operations teams at all levels to ensure that the Airport’s operations are seamless.

Airport Operations Audits & Assessments

All Airports are audited multiple times per year by various Authorities. bk Airport Services Auditing team has the expertise to provide Internal and Pre-Audits, so that any shortfalls and gaps may be remedied to ensure compliance. The Operational Assessments are also done to firstly find risks and weaknesses in Operational Teams, Processes and Systems that could negatively affect the Airport Service, and secondly to provided recommendations for Operational improvements.

Airport ORAT – Operational Readiness and Transition/ Training

The development of a new airport facility is an exciting time, but ensuring that the facility is fully operational and ready to receive air traffic, passengers and ground staff is essential. A well-structured and rigorously tested ORAT programme can be implemented by bk Airport Services, to ensure that your Airport facility is operationally ready, and your Airside infrastructure and Systems, such as the Runways, Taxiways and Aprons are ready to receive air traffic.

Airport Processes

Upgrading, expanding or developing Airport facilities is an onerous task, and one that requires keen attention to policies and procedures. At bk Airport Services, we work with you and your teams to develop effective and relevant policies and procedures, ensuring adherence is emphasizedand complied with, from the Terminal to the Aircraft and to the Runway, and beyond.

Risk, Governance & Compliance Audits, Safety Audits, Quality Audits

All Airports are audited multiple times per year by various Authorities. bkAirport Services Auditing team has the expertise to provide Internal and Pre-Audits, such that any shortfalls and gaps may be remedied to ensure compliance.

Airports Staff Training

bk Airport Services creates and implements customised Airport Operations Training Programmes, to equip your staff with the correct skills for your facility. Our team can also assist with enhancing your Teams’ skillsets, and providing refresher courses to help ensure that your Airport facility continues to operate at maximum efficiency and compliance.

Information Technology Consulting & Capability Assessments

Information Technology within any business is considered a business in its own right, and business is practically entirely dependent on this foundation for it’s Operation. This is no different in Airports that have many systems that work interconnectedly to create a satisfactory Customer experience. bk Airport Services has the capability to do a full capability maturity Assessment of any Airports’ Division to highlight any weaknesses and potential risks and strengths to be leveraged. The assessment is based on International ICT Standards, such as TOGAF, ITIL, COBIT and ISO.

Airport Key Resource Support

Every Airport facility requires an experienced, knowledgeable Team to oversee operations and implement day-to-day passenger, aviation and service systems. Thanks to its wide network of experts, bk Airport Services can create, gather, and place, the very best team for your Airport facility. A full Airport Team will include: Landslide Operations; Terminal Operations; Airside Operations, Emergency Services and Airport Management Services, including Facilities Management and Customer Care personnel.